When you get your money back.

This policy covers paid services on Makaan, currently:

• Featured listing placements — paid promotion that pushes a listing to the top of search results and the homepage.
• Other paid services as they become available (rent agreement generation, premium tenant features, etc.).

Free use of Makaan — browsing listings, posting standard listings, contacting owners via WhatsApp — involves no payment, so refunds don't apply.

You're eligible for a full refund if:

• Technical failure on our side— the paid feature didn't activate or didn't work as described due to a bug or service outage.
• Duplicate charge — you were billed more than once for the same purchase.
• Cancellation before activation — you cancel within 24 hours of purchase AND before the feature has been activated on your listing.

Refunds are not available when:

• The feature has been activated and run as described (we offer pro-rata refunds only for documented technical failures during the active period).
• You no longer want the service after it's started but it's working as expected.
• The listing was removed for violating our Terms of Service.
• Payment was made more than 90 days ago.

Email support@imobiledesigns.com with:

• Your registered phone number
• The Razorpay payment reference / transaction ID
• A brief description of the issue

We respond within 3 working days. Approved refunds are processed via Razorpay within 5–7 working days; funds return to the original payment method.

If you dispute a charge directly with your bank or card issuer without contacting us first, we reserve the right to suspend your account pending investigation. Please email us — we resolve genuine issues faster than the bank dispute process.

We may update this policy. The “Last updated” date at the top reflects any changes. Continued use of paid features after a change means you accept the new policy.